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Frequently Asked Questions

Frequently Asked Questions


Our tours are free, just bring your picture ID

We do accepts walk-ins, but recommend to email or call ahead

You may call or email to reach one of our team members

In person or through our website portal

You are required to pay application fees, Security Deposit and Administration fee

You are required to pay application fees, Security Deposit and Administration fee

Refer to your TAA lease contract, and community handbook, read carefully.

We recommend paying your monthly rent and other charges via our portal, but do accept checks or Money Orders

Via our resident portal

There are fees associated with paying with your credit card or bank account

Yes, Renters Insurance is mandatory

Your monthly rent under the TAA Lease Contract does not include a charge for water and wastewater. Instead, you will be receiving a separate bill from us each month for such utilities.

You can set-up your electricity via our connect utitlities on-line with the City of Austin; 60-days after you move-in, you will receive a water allocation invoice from YES Energy.

We do pay a referal bonus, please check with our leasing office on current rates

85% of your monthly rent and you are responsible to pay rent until the apartment is leased; you may pay an early termination fee, page 1 of your signed lease agreement, section " J".


Pool, Fitness Center, Clubroom/Gameroom, Business Center and Sports Court

yes, including covered parking

There are no hook-ups in our units, we have a huge laundry-room on site

Deposit, Non-refundable Admin fee and $15 monthly pet rent

40 pounds, some breed restrictions

No pet park onsite

Dishwasher, Stove, Refrigerator

USPS packages are held in our leasing office, Amazon, Federal Express and UPS will deliver packages to your door

Treadmill, Eliptical, weight machine and free weights


Take Mopac 1, use Far West exit, turn right onto Greystone Drive


Far West Blvd. and Mopac 1

Great Northern Dog Park, about 1.7 miles.

Shoal Creek and Lady Bird Lake about 20 minutes via Mopac 1

Domain, HEB or Walmart


Once the previous resident is moved out, maintenance will make ready the apartment, including a final walk through with our maintenance and office team

24-hour maintenance onsite

You are required to submit all requests via a on-line work order, or you may email us via [email protected]

In order of priority assigned by the supervisor, emergency requests take preference

You are not required to be present,options are listed for access/entry notes within the work order in our resident portal

After hours, you are required to call a local locksmith at your expense

You may decorate the inside of your apartment, any special paint needs to be approved by management prior to painting; there might be a charge upon move out for repainting; you may not remove window coverings, or place tinfoil inside.

Didn't find an answer?

Our team is always ready to answer your questions.